Attracting more reviews for your veterinary practice is key to establishing trust and credibility within your community. Encourage satisfied pet owners to share their experiences by providing exceptional service and actively engaging with clients through personalized follow-ups. By fostering a positive relationship with your clients and leveraging their feedback, you can enhance your online reputation and attract more pet owners seeking quality care for their beloved animals.
Ensure that every pet and owner receives exceptional care and attention. High-quality veterinary services and compassionate handling of pets can significantly boost satisfaction. Train your team to be welcoming, professional, and empathetic. Positive interactions between clients and staff create a lasting impression and encourage clients to share their experiences.
Ask clients for reviews during their visit, particularly when they express satisfaction with the care their pet received. A personal request can be very effective. Send follow-up emails or texts after appointments, thanking clients for their visit and including a direct link to your Google review page. This makes it easy for them to leave a review.
Regularly monitor your Google reviews and respond to them. Thank clients for positive feedback and address any issues raised in negative reviews in a professional and constructive manner. Publicly thank clients for their reviews, showing that you value their feedback. This not only demonstrates your commitment to excellent service.
For example, Google reviews take the lion's share at 73%. Yelp, at a low 6%, takes the next place, and Facebook even lower, at 3%. Together these 3 account for most of the reviews adding up to a whopping 81%, The other sites combined make up the remaining 19%, which comprises your medical review sites, dental review sites, your AVVO and other trade specific medical, dental, and profession specific sites. So, whether you've been in practice for years, or just starting out, focus your efforts on Google reviews, and on how to get more Google business reviews. Later we can talk about how to get reviews on Yelp and on other sites.
Google reviews and in fact any reviews, are important for your vet clinic, because over 95% of of your patients are going online to learn more about businesses. Purchasing and appointment decisions are made, only after reviewing a vet clinic's online reputation. Since 75% of all online reviews are left on Google, it is time to think about: how to get reviews in Google, and how to get more Google reviews from pet owners. For these reasons, having some way, or someone, to monitor your Google Business Profile (Google My Business) becomes necessary, and will pay off handsomely, in a short period of time, as you will see.
30721 Russell Ranch Rd 140 Westlake Village, CA 91362
Hours To Reach Us:
Monday: 10 AM - 4 PM
Tuesday: 10 AM - 4 PM
Wednesday: 10 AM - 4 PM
Thursday: 10 AM - 4 PM
Friday: Open by Appointment
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